Aqueous Digital
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SEO Account
Manager.

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0800 285 1424
LINES OPEN 9AM - 5PM GMT

As an international award-winning SEO agency, we are looking for an outstanding Account Manager to take our business to the next level.

Your main responsibility will be to look after a wide portfolio of customers in a range of different sectors and be their main point of contact within our business.

You will be a strong communicator with at least 3 years’ experience as an agency Account Manager or have an equivalent digital marketing or customer relationship background.

This position is hybrid and will require both working from home and from our offices in Sutton Weaver, Runcorn, Cheshire. The role will also require occasional travel to customer meetings across the UK.

This is a fantastic opportunity to join a rapidly growing family-run business, that offer great development opportunities.

Job summary

As Account Manager, your main responsibility will be to help build long-lasting relationships with our customers and deliver a first-class customer service reflective of our culture and ethical approach to business.

You will support our technical team in delivering outstanding SEO campaigns for our customers. You will also need to be technically competent, articulate, understand the challenges that face small businesses and be able to represent our brand values when dealing with customers, suppliers and other important stakeholders.

Job specification

  • A minimum of 3 years’ experience as an agency Account Manager or equivalent customer service focused background
  • People focused – strong communications and presentation skills are essential. You must be confident in leading meetings and liaising with customers face-to-face, over the telephone and via email and conference calls
  • Knowledge and understanding of SEO and digital marketing strategy
  • Ability to create reports and presentations on the effectiveness of SEO campaigns will be crucial
  • Business development and up-selling of Aqueous Digital products and services
  • Develop, manage and agree customer SEO strategies in conjunction with our wider team and ensure these are implemented by the deadline agreed with the customer
  • Account management skills, including emailing and calling customers to ensure they are regularly updated with verbal and written reports of progress
  • Support of the Aqueous Digital technical team, marketing team and sales team
  • Responsible for customer retention and meeting customer satisfaction targets
  • Good IT skills with a competent working knowledge of Microsoft Office and Microsoft Windows
  • Keeping Aqueous Digital CRM system (Zoho) up-to-date with customer and project information
  • Excellent written and verbal communication
  • Excellent analytical, organisational, project management and time management skills
  • Able to work to tight deadlines and handle multiple projects
  • Able to work well in a team
  • Ability to stay up-to-date with the latest tech industry and marketing trends
  • A relevant professional marketing or business qualification would be beneficial

Salary

Salary range £28,000 – £35,000 per annum (negotiable based on skills and experience)

Benefits package

  • Holiday allowance (25 days per year)
  • Flexible Working and Work Life Balance options
  • Pension
  • Cycle to work scheme
  • Gym benefit
  • Technology and mobile benefit
  • Employee Assistance Programme
  • Strong Corporate Social Responsibility and charitable support policy
  • We are a Living Wage Employee
  • Personal skill development and individual training plan

About Aqueous Digital

Aqueous Digital is an award-winning, family-run digital marketing agency based in Cheshire.

We specialise in organic and paid internet search, website content strategy and reputation management.

Founded in 2011, we set out with a clear vision to provide a different type of digital marketing service: a service based entirely on trust, loyalty, and collaboration (TLC).

Now over a decade later, those core values are as central to our ethos as they have ever been. We stand by our caring, down-to-earth, ethical approach to business, but this does not just apply to our customers, we carry this through to how we treat our employees too.

We have recently won Best Small Search Agency at the prestigious UK Search Awards, Best Small Search Agency at the European Search Awards and best Global Small Agency at the Global Search Awards.  We have also won Best Family Business at the UK Business Awards and Content Strategy of the Year at the European Content Awards.

Location

Our offices are situated just off the M56 in Sutton Weaver, Runcorn, Cheshire. (You must have the flexibility to work from our office and also occasionally from home when required).

Job type

Full-time

How to apply

Please send your CV with a cover email to Kristian Bentham, Marketing Director:  kbentham@aqueous-digital.co.uk

Telephone enquiries: 01928 566 777

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